In this Issue:

Downtown Business Learning Series

The next Downtown Business Learning Series session is fast approaching! Register for the session on Customer Service Masterclass and learn more about creating exceptional customer experiences.

Date: Tuesday, March 26
Time: 6-8pm (networking and refreshments from 6-6:30pm, learning session from 6:30-8pm)
Location: Covent Garden Market, upstairs in the lounge (130 King St, London, ON N6A 1C5)
Attend this in-person workshop to learn:

  • The Numbers: Understand the financial impact of missed opportunities.
  • The Fundamentals: Explore the basics of customer service and its significance on main street businesses.
  • Effective Communication Skills: Learn strategies for both verbal and nonverbal communication, including active listening, body language, and impactful phrases.
  • Proactive Customer Service: Optimize the customer experience by delighting them before they even reach out.
  • Reactive Customer Service: Professionally address inquiries and solve problems to leave customers satisfied and impressed.
  • Real-World Examples: Draw inspiration from shared exceptional customer service stories.
Register Here

Business Achievement Awards


The London Chamber of Commerce’s Annual Business Achievement Awards is seeking nominations!

Join the Chamber in celebrating business excellence by nominating a deserving company or business for consideration. Your nominations play a vital role in spotlighting the incredible contributions of businesses within our community.

Award Categories:

  • Business of the Year (small, medium, large)
  • Agribusiness
  • Environmental Leadership
  • Excellence in People and Culture
  • Innovation
  • Manufacturer
  • Nonprofit

Please submit your nominations by March 31, 2024

Submit a nomination

Member News

March 9th marked 30 years of culinary excellence and warm hospitality for La Casa Ristorante!

Congratulations to the team at La Casa for reaching this remarkable milestone!

Celebrating 50 years of tradition at Marienbad Restaurant!

Featured in a recent article by the London Free Press, Marienbad’s owner, Jerry Pribil, shared insights into the restaurant’s enduring success. Marienbad has maintained a loyal following of patrons who return for their favorite dishes time and again! Congratulations Marienbad!

Updates and Seminars

Downtown London is Moving! 

  • Have you heard the news? The Downtown London office will be moving to 114 Dundas St. We expect to be fully operational at this new location the first week of June. Please stay tuned for more information in the coming weeks.

Downtown London Grants


Canadian Urban Institute